Customer policies

Refunds & cancellations.

How refunds, cancellations and digital services work for Bulamu Web Hosting customers.

7-day hosting window New eligible hosting services can be cancelled within 7 days for a refund when the request meets the conditions below.

Digital services Our products are digital services. There is no physical return shipping process for hosting, email, domains, SSL, or setup work.

Support review Refund requests are reviewed by our billing team after you open a ticket or contact support with your invoice details.

Bulamu Web Hosting provides digital products and services including shared hosting, VPS hosting, reseller hosting, business email, Google Workspace setup, domain registration, SSL, DNS support, and website-related services. Because these services are provisioned electronically, they cannot be physically returned.

Refund Eligibility

Service type	Refund policy
Shared hosting, VPS hosting, and reseller hosting	Eligible for a 7-day money-back review on new service orders, provided the service has not been misused, suspended for abuse, or used in violation of our terms.
Business email and workspace services	Refunds may be considered before mailbox, workspace, or third-party license provisioning. Once provisioned, used billing periods are generally non-refundable.
Domain name registration, renewal, and transfer	Non-refundable once submitted to the registry, because domain transactions are processed through external registries and cannot usually be reversed.
SSL certificates, custom setup, migration, web design, and professional services	Non-refundable once issued, installed, started, delivered, or completed. If work has not started, contact billing and we will review the request.

How to Request a Refund

Open a support ticket from your Bulamu Web Hosting client area, or email support@webhosting.ug.
Include your invoice number, service name, domain name where relevant, and the reason for the request.
Submit the request within 7 days of the eligible new hosting order date.
Our billing team will review the request and respond with the outcome or any additional information needed.

Refund Method and Timing

Approved refunds are normally returned through the original payment method where possible. For Mobile Money, card, PayPal, or other payment methods, processing times can vary depending on the payment provider. If the original payment method cannot be used, we may offer account credit where appropriate.

No physical returns: Bulamu Web Hosting sells digital services. Customers do not need to ship anything back, and no return shipping label is issued.

Cancellations and Renewals

Customers may cancel services from the client area or by contacting support. A cancellation stops future renewal billing for the cancelled service. Cancelling a service does not automatically refund prior paid periods unless the request qualifies under this policy.

Abuse, Policy Violations, and Suspended Services

Services suspended or terminated for spam, abuse, fraud, prohibited content, chargeback abuse, or violation of our terms are not eligible for refund.

Contact

For return, refund, billing, or cancellation questions, contact Bulamu Web Hosting at support@webhosting.ug or call +256 782 169741.